32Red Casino Finishes First in Customer Service Audit
Jul 30, 2013
32Red Casino on top
Out of 16 online casinos tested, 32Red gets highest score.
Any customer who has ever had to wait for a question to be answered, wasting countless hours on calls and e-mails, will surely understand the value of good customer service.
While it may not be the first thing that players consider when choosing the venue for their next online blackjack game, it may just be the factor that keeps them returning to their chosen site.
There are of course those who make a more conscious choice, checking comments on player forums and reviews in internet casino gambling news in order to find out as much as possible about a site and its operator before giving them money.
Thankfully there are third party companies that sometimes take this task upon themselves and save players the time and effort.
One such survey, conducted recently by Gibraltar-based consulting company etruvian [sic] has evaluated the quality of customer service at 16 of the most prominent online casinos, based on seven factors: accessibility, response times, product knowledge, presentation, personalization, friendliness and that elusive ‘Extra Mile’.
Applying a “mystery shopper” method, the etruvian team awarded a 1-10 score in each of the above categories, finally ranking the audited casinos according to the composite scores.
The audit placed 32Red Casino at the top of the list, passing the test with flying colors: 8.8 points out of 10. With this score Red32 Casino has beaten other leading competitors, such as Bet365, William Hill, Ladbrokes, 888, Mr Green and Club World, often by a difference of more than a full point.
“The audit results indicate that the management team and the front line staff at 32Red both hold a firm belief and commitment to putting the customer first. 32Red demonstrated again why they deserve, and have received multiple awards over the last decade. 32Red in our opinion richly deserves this honor, as it shows we too have done our best in offering the safest gaming establishments online,” commented etruvian’s David Coleman.
Also based in Gibraltar, 32Red Casino possesses eCOGRA accreditation and has been the recipient of various industry honors as well. The site offers hundreds of games online, as well as a number of games through their live casino and mobile casino gambling options.
Being an integrated, on-stop gambling destination, the site’s visitors can switch to 32Red’s sportsbook, poker and bingo hall sites with a single click.